At PrincessHubs, we are committed to ensuring your shopping experience is flawless. We offer a simple, hassle-free 7-day return and exchange policy for all our premium custom-fit clothing collections.

1. Conditions for Returns & Exchanges

To be eligible for an exchange or refund, your item must meet the following conditions:

• The exchange request must be registered within 7 days of receiving the package.
• Items must be unused, unwashed, unaltered, and in their original packaging with tags attached.
• Receipt or proof of purchase must be provided.

2. Exchange Procedure

If you need to change your size or color, follow these steps:

1. Contact our customer support team via WhatsApp at +92 313 7355555.
2. Send us your Order ID and photos of the unused item.
3. Once approved, you will ship the package back to our warehouse. We will dispatch your replacement free of charge.

3. Refunds

If a product is damaged upon arrival or has a manufacturing defect, you are entitled to a full refund:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed via Bank Transfer or EasyPaisa/JazzCash within 5 business days.